Terms and Conditions

Terms and Conditions: Your Guide to a Smooth Shopping Experience

At Zawaraat Jewellery, we strive to provide a seamless and enjoyable shopping experience for our valued customers. To ensure transparency and clarity, we have established certain rules and policies that govern our business operations. Please take a moment to familiarize yourself with the following terms and conditions:

1. Payment Terms

When placing an order with Zawaraat Jewellery, we require a 30% advance payment to initiate the manufacturing process. The remaining 70% of the payment must be cleared before the product is dispatched for delivery. We accept various payment methods, and our customer support team will guide you through the payment process to ensure a smooth transaction.

2. Product Selection and Customization

As custom jewellery manufacturer, we understand that each and every customer has unique preferences and requirements. Therefore, we offer a wide range of customizable options for our jewellery designs. It’s important to carefully select the desired specifications, including metal type, gemstones, size, and any additional features. Once the order is confirmed, changes or cancellations may be subject to additional charges, depending on the progress of the manufacturing process.

3. Quality Control and Inspection

As custom jewellery manufacturer, we take pride in delivering products of exceptional quality. Before dispatching the product, our entire team of Zawaraat Jewellery conducts a thorough quality control inspection to ensure that it meets our stringent standards. However, in the rare event of a mistake or error in the product due to customer-provided specifications, we will analyze the extent of the mistake. If the mistake is minimal, we will rectify it without any additional charge. However, if the mistake requires significant alterations or additions, additional charges may apply, which will be communicated to the customer.

4. Returns and Refunds

At Zawaraat Jewellery, we strive to exceed our customers’ expectations. If, for any reason, you are not satisfied with your purchase, please contact our customer support team within a specified time frame to initiate a return or exchange. However, please note that customized or personalized products are generally not eligible for returns or refunds unless there is a manufacturing defect or mistake on our part. Our customer support team will guide you through the returns and refunds process and provide assistance to resolve any issues you may encounter.

5. Privacy and Confidentiality

We understand the importance of privacy and the protection of personal information. Any personal data provided by customers during the ordering process or through our website will be handled with the utmost confidentiality and in compliance with applicable data protection laws. We do not share or sell customer information to third parties without explicit consent, except for purposes related to order processing, delivery, or legal requirements.

6. Governing Law and Jurisdiction

These terms and conditions are governed by the laws of the jurisdiction in which Zawaraat Jewellery is based. In the event of any dispute or disagreement, both parties agree to resolve the matter through amicable negotiations. If a resolution cannot be reached, the courts of the relevant jurisdiction will have exclusive jurisdiction over the matter.

Please note that these terms and conditions are subject to change at our discretion, and it is the customer’s responsibility to review them periodically. By placing an order with Zawaraat Jewellery, you acknowledge and accept these terms and conditions.

Should you have any questions or require further clarification regarding our terms and conditions, please do not hesitate to contact our customer support team. We are here to assist you and provide an exceptional jewellery buying experience.